1. Objective Of This Privacy Policy

Souq Dükkan respects the privacy rights of its online visitors and customers who visit its stores and believes in the importance of protecting the personal data collected from its data subjects.

This Privacy Policy is submitted for your kind information on what kind of personal data of our customers is collected by Souq Dükkan, the purposes of collection and use of this personal data, the form of how this personal data is processed, with whom and for what purposes this personal data is shared and your rights about use of your personal data within the scope of the Personal Data Protection Law no. 6698 (“PDPL”) and the Communique On Principles And Procedures To Be Followed In Fulfillment Of The Obligation To Inform (“Communiqué”).

By accepting that you have read this Privacy Policy, you declare that you have read, understood, and accepted with your free will the content of this text, the Souq Dükkan Cookie Policy, and all other documents referenced in this Privacy Policy.

This Privacy Policy sets the ground for processing all personal data that we collected from you or that you transmitted to us. Please read the following content carefully to understand our opinions and practices regarding your personal data and how we process them.

Certain parts of this Privacy Policy, in particular, apply to the collection and processing of your personal data in relation to your membership registration with Souq Dükkan and your visits to our website.

You can contact Souq Dükkan at any time for all your questions or issues related to privacy or any questions you are interested in about your personal data that you have provided to us. For detailed information on communication, please refer to the "Contact Information" section.

2. Definitions

Personal data refers to any information relating to an identified or identifiable real person; in this context, the person's name, surname, date of birth, telephone number, ID number, image, and audio recordings, e-mail address information are included in this definition.

In the cases where the definition of processing is used, it refers to all activities or all activity groups which are conducted on personal data fully or partially automated; and any kinds of activities such as obtaining, recording, storage, protection, modification, rearrangement, disclosure, transfer, acquisition, enabling them to be obtained, classification or prevention of the use of personal data are deemed the processing activity.

3. Data Controller

RA Program Televizyon Reklam ve Yapımcılık Sanayi Ticaret A.Ş. (“Souq Dükkan”) located at Firuzağa Mahallesi Defterdar Yokuşu Sok. 5/4 Beyoğlu / İstanbul, which determines the purposes and means for processing your data and is responsible for the establishment and management of the data recording system, is in charge of your information protection within the framework of the PDPL as a data controller.

4. Personal Data We Collect

We carry out all our activities with the principles of protecting the personal data of our customers and maintaining their privacy. The way we collect and store personal data differs according to the way we use our services offered at our stores and on our website. However, as Souq Dükkan, we definitely do not procure or process sensitive personal data belonging to our customers.

4.1. Data Collected During Your Visits To Our Stores

Souq Dükkan makes recordings with security cameras in order to ensure order and security in its stores and to prevent crime, and in this context, your images can be collected and stored by Souq Dükkan.

4.2. Data Collected During Sales Services In Our Stores

Your name, surname, address, Turkish ID Number (if necessary) that we obtain while performing the procedure to issue an invoice, which is one of our legal obligations, is processed by us in order to carry out the necessary accounting transactions as well.

4.3. Data Collected During Your Visits To Our Website

On our website, different technologies can be used to improve our site, make it more user-friendly, more effective, and more secure. The use of such technologies may lead to automatic collection of data by us or by third parties acting on our behalf. Examples of these technologies include cookies, flash cookies, and web analytics.

Clickstream data

When you visit our website, data is sent from your browser to our server. This data makes it possible to optimize our services and improve your experience with our website. Data is automatically collected and stored by us or third parties acting on our behalf.

We can collect information about your computers for system administration, as well as aggregate information reports for internal marketing analysis. These are statistical data on our users ' browsing actions and patterns.

In particular, this data can include:
- visitor's IP address,
- the date and time of visit,
- reference URL (source site to which the visitor is redirected),
- pages visited on our website,
- information about the browser used (browser type and version, operating system, etc.).


We use cookies on our website. To learn more about the use of cookies and the privacy policies of third parties whose web analytics tools are used or plug-ins are integrated into our websites, please read the Souq Dükkan Cookie Policy.

4.4. Data Collected For Signing-Up and Sales Services Through Our Website

To sign-up through our Souq Dükkan website and to complete the relevant services during the use of sales services, our customers share the following personal data with us, not limited to what is specified herein:

- Your Identification Information consisting of your name, surname, date of birth, Turkish ID number

- Your Contact Information consisting of the phone number, e-mail address, address information, and delivery address

- Your Financial Information consisting of bank account information, the credit card of the first 6 and last 4 digits about purchase/ sale and return periods,

- Your Marketing Information consisting of your shopping history information

4.5. Data Collected If You Log-In Our Website Through Other Accounts

We can allow you to Sing-up our Souq Dükkan website with your Facebook account. When you signed-up in this way, the relevant social media site can automatically provide us access to your personal data required for membership. The relevant site, at the time of sign-up, informs you which personal data will be automatically accessed. You have the right to make changes regarding your personal data, which we can access, through the privacy settings on the relevant social media site. You can manage these changes from other related sites.

All personal data specified under this article is used and processed for the purposes described in the Privacy Policy. You can rectify your personal data or object to the further processing of your personal data at any time (see Article 7).

5. Our Legal Basis and Purposes for Processing Your Personal Data

5.1. Your personal data is processed by Souq Dükkan, for the following purposes, on the basis that performance of rights and obligations arising out of an agreement and conclusion of an agreement as per article 5(2)(c) of the PDPL:

- Ensuring communication with relevant sellers in order to make buyers provided with products purchased from the sellers in Souq Dükkan

- Ensuring invoice submissions

- Mediating payment transactions to be performed in exchange for products purchased in Souq Dükkan, collecting payments and transferring payments to sellers

- Ensuring the realization of membership registration, managing your membership, mediating the realization of shopping transactions and keeping a record of your shopping history

- Detection and prevention of all forms of abuse, fraud, misrepresentation, and suspicious or illegal activities

- Ensuring customer satisfaction, responding to customer requests, solving problems related to membership accounts

5.2. Your personal data is processed by Souq Dükkan for the following purposes, on the basis of as expressly provided by law in accordance with Article 5(2)(a) and (ç) of the PDPL and for the reason that our legal obligations are fulfilled as required:

- Ability to carry out transactions related to membership and shopping processes, including issuing invoices within the scope of sales performed on the Souq Dükkan website and stores in accordance with the law

- Ability to manage requests within the scope of consumer legislation and conduct Souq Dükkan activities in accordance with applicable legislation

- Fulfillment of requests from official institutions and organizations regarding the activities carried out on Souq Dükkan website and stores as required

- Keeping log, IP and traffic records in order to track the transaction security on Souq Dükkan website

- Detection of crime and assisting investigations and prosecutions carried out by administrative authorities if any criminal acts occur in Souq Dükkan stores

5.3. Your personal data is processed by Souq Dükkan for the following purposes, based on the reason for granting, using, and protecting the right in accordance with Article 5(2)(e) of the PDPL:

- Ensuring the dispute resolution in case of any dispute arising out of sales activities carried out by Souq Dükkan and other reasons

- Detection of crime and assisting investigations and prosecutions carried out by administrative authorities if any criminal acts occur in Souq Dükkan stores

5.4. Your personal data is processed by Souq Dükkan for the following purposes, as required by our legitimate interest, without prejudice to the fundamental rights and freedoms of our customers in accordance with Article 5(2)(f) of the PDPL:

- Ensuring the most effective delivery customization and development for our customers of content sourced from our site and services provided by Souq Dükkan,

- Detection and prevention of all forms of abuse, fraud, misrepresentation, and suspicious or illegal activities

- Ability to resolve disputes that may arise due to the content covered by our site

- Ability to provide our customer satisfaction services

- Measurement of campaign and service performance by using statistical methods such as analyzing clickthrough rates

5.5. Your personal data can also be processed by Souq Dükkan if your explicit consent is provided in the following cases:

- We can contact you through contact information you provide to us (for example, mail, e-mail, SMS, telephone or any other electronic means) for marketing, advertising and opinion survey purposes. This contact may include information about products sold at Souq stores, e-commerce activities, e-newsletters, special offers, promotions, local store openings, or local store events. We can use your personal data for marketing, advertising and opinion research purposes. In Article 7 of this Privacy Policy, you can have information about your rights, such as how you can withdraw your consent or rectify your personal information.

6. Transferring Your Personal Data

One of our basic principles is to treat your data with due care and privacy. We will not disclose your data to any third party except as set forth in this Privacy Policy without your express consent. However, your data can be disclosed to third parties if you give explicit consent to the relevant transfer, or if there are other exceptional circumstances, as expressly provided by law.

Certain service providers and data processors can be used by Souq Dükkan to provide the necessary support in the performance of its activities. Services to be provided by third parties can include, but are not limited to, services such as hosting and maintenance services, analysis services, e-mail messaging services, payment processing, payment systems.

Souq Dükkan can provide access to the personal data that such third parties deem necessary for the provision of the relevant services. Service providers and data processors have a statutory or contractual responsibility to treat such information with strict confidentiality. Depending on the contract, they shall not use the data in any other way and they are required to take the necessary administrative and technical measures for the security of this data. If the data processors who provide services for the performance of activities by Souq Dükkan are companies located abroad, these data are transferred abroad within the framework of the explicit consent we will obtain from you in this context.

There can be circumstances in which we will disclose your non-personal data to our partners in an anonymous (no-name) form. Such non-personal data can include information about the number of people who have visited the website over a period of time.

We can disclose your information to the extent that we are obliged to disclose, or we can share your personal data in order to comply with any legal obligation or decisions of the court or other authorized institutions or to fulfill or execute our Privacy Policy and other agreements, or to protect rights, properties and security of our employees, our customers or others. These data transfers also include the exchange of information with other companies and organizations for purposes such as fraud prevention and credit risk reduction.

7. Your Rights and Request

We would like to state that you always have the following rights, upon your request, regarding your personal rights processed by Souq Dükkan;

(i) to learn whether your personal data has been processed;

(ii) learn for what purposes your personal data is processed and whether your data is used for those purposes,

(iii) to obtain information about third parties to which your personal data is transferred and to know whether your personal data is transferred abroad,

(iv) request rectification if you believe that your personal data is incomplete or inaccurately processed,

(v) to request such information be erased or destroyed, if you believe that the purposes for processing your personal data have now been eliminated,

(vi) to object to the negative result against you due to the fact that your personal data is processed through automated systems and

(vii) to claim compensation for the damage arising from the unlawful processing of your data.

Additionally, you have the right to unsubscribe Souq Dükkan membership or delete user accounts as well. You can choose not to give your consent to such use by not filling-out non-mandatory information on the membership forms that we use to collect your data. You can also exercise this right at any time by contacting us in writing through the contact information specified at the end of this Privacy Policy.

From time to time, our site can contain links to/from the websites of our partner networks and our affiliates. If you click on a link to any of these websites, we would like to point out that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before sending any personal data to these websites.

You can submit your requests to us through the contact information specified at the end of this Privacy Policy. (We would like to remind you that a procedure shall be followed if the relevant request is required by law to be made in accordance with a specific procedure.)

7.1 Right To Unsubscribe

If you ask not to receive a newsletter or e-mail messages containing marketing content shared with you by Souq Dükkan, you can use the right to unsubscribe by following the instructions included in the relevant e-mail. If you no longer want to receive any e-mails from Souq Dükkan, you can click on such unsubscribe link and stop our communication to be made with you in the future.

If you would like to withdraw your consent to receive promotional information and offers including communication to be made via regular mail, e-mail, SMS, telephone, or any other electronic means, you can submit your request to Souq Dükkan at any time via the contact information listed at the end of this Privacy Policy. If we have any doubts about your identity, we can ask you to introduce yourself (for example, by sending a copy of your ID card). This process will be performed free of charge.

8. Storing Your Personal Data

Souq Dükkan pays strict attention to store your personal data within the framework of the data processing activities regulated under this Privacy Policy, limited to the period required by the purpose of processing and subject to the periods specified in the legislation. If these periods expire, Souq Dükkan will destruct or anonymize the relevant data on the first periodic destruction date.

Security camera videos recorded at Souq Dükkan stores automatically erased or made anonymous within 45 days at the latest as of the date when the records are made, except the case where the relevant records shall be stored by Souq Dükkan for a longer period due to the reasons such as dispute resolution. The relevant camera records can only be erased and destroyed automatically or by a limited number of employees authorized in this context.

9. Security of Your Personal Data

We take appropriate technical and administrative measures in order to protect your personal data (especially if the processing of data includes their transmission over a network) against accidental or unlawful destruction, loss, alteration, unauthorized use, disclosure, access, and all other unlawful processing activities, and use except for the purpose.

Souq Dükkan continues to work with third-party data processors in relation to the collection and processing of your personal data. Any third-party data processor assigned by Souq Dükkan will only assume the task of processing your personal data in accordance with Souq Dükkan's instructions and will be obliged to comply with the necessary security procedures in processing your personal data as per the contract.

9.1. Access to your personal information

You can access your personal information and change them by logging into your account at You can access your personal information by clicking on the" My Account " link. If any information you provided to us changes (for example, if your e-mail address and other contact information changes) or if you want to cancel your registration with us, you can edit this change through the "My Account" page.

We recommend you to use unique numbers, uppercase and lowercase letters and characters in your password that you create on our website, and that it is not used on any other site. You should not share your password with other people. If you share your password with others, you will be responsible for all the work and transactions that other people do from your account. We would like to remind you that losing control of your password may result in losing control of your personal data.

For any questions, please contact us through the contact information provided at the end of this Privacy Policy. Upon your request, we can also change your personal information for you. In such a case, please send a letter to our postal address mentioned below.

9.2 Social Networks

Our website will provide you with social plugins originating from various social networks. If you want to communicate with people through a social network, the activities you perform on our website will also be displayed on social networks such as Facebook and Instagram.

If you have an open session on one of these social networking sites during your visit to our website, the social networking site can add this information to your profile. If you are in communication with people via one of the social plugins, this information will be transferred to the social networking site. If you do not want such data transfer, please log-out of your social networking site before logging-in to our website.

We cannot control the collection and transfer of data in this way through social plugins. Please read the privacy policies of these social networks to learn more about the collection and transfer of your personal data, the rights you hold, and how you can access satisfactory privacy settings.

In addition, your data can be transferred to a third party to improve your user and brand experience (e.g., Facebook) in order to be processed in accordance with data protection and privacy regulations.





10. Contact Information

You can contact us for any questions regarding the processing of your personal data or our Privacy Policy.

Our contact information:

RA Program Televizyon Reklam ve Yapımcılık Sanayi Ticaret A.Ş.
Firuzağa Mahallesi Defterdar Yokuşu Sok. 5/4 Beyoğlu / İstanbul
E-mail Address:

11. Amendments in This Privacy Policy

Souq Dükkan promises to comply with the basic principles of privacy and data protection. We therefore periodically review our Privacy Policy to keep it up to date and in line with our privacy and data protection principles. This Privacy Policy can be amended from time to time in order to comply with new updates related to the internet and applicable legislation at any time. Changes to our Privacy Policy will be announced to everyone on our website along with an updated version of the Privacy Policy. All future changes to our Privacy Policy will be posted on this page and, if deemed appropriate and necessary, you will be notified via e-mail.