Shipping is free for purchases that cost 1,200 TL and exceed 1,200 TL. For purchases that cost less than 1,200 TL, a courier fee is added to the total amount in your shopping cart.
Orders placed by 14:30 except weekends and national holidays are shipped on the same day. Your order is delivered to your address in Istanbul the following weekday and within three weekdays for the all other cities in Turkey, with Yurtici Kargo.
When accepting your order:
1- Check the product and its box carefully. Make sure that all the products on your invoice are included in the package.
2- For the products with damaged boxes, make sure to keep a report to the cargo attendant and do not take the cargo.
3- If there is a missing product in your delivery, report it to the cargo officer and reach out to us at firstname.lastname@example.org so we can send the missing product to you.
All orders placed between 09:30 - 14:30 except weekends and national holidays will be delivered in same day with courier service.
Service fee is 100 TL for all Istanbul addresses.
Our courier service does not deliver to Adalar, Şile, Tuzla, Silivri, Arnavutköy (3. Airport Region), Kilyos, Çatalca.
We ship our international orders with DHL Express.
Delivery time for international orders varies between 3 and 10 days. Please be aware that in some cases, local customs may withhold the order, therefore causing delays in delivery time. This matter is out of our control.
The shipping fee for international orders is based on the country where the order will be shipped. Your shipping fee is calculated after you enter your address as you complete your purchase.
In some cases local customs may charge additional tax or duties costs which will be customer’s responsibility. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary from country to country. The customer must take full liability for any parcels returned to us due to unpaid customs charges.